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Vietnam Airlines Flight Pass Rules
When you buy a Vietnam Airlines Flight Pass to travel on Vietnam Airlines flights, you enter into a contract with Optiontown. The Flight Pass Service is offered by Optiontown Ireland Limited, an Ireland limited liability company, having its registered address at Mespil Business Center, Mespil House, Sussex Road, Dublin 4, Ireland, hereinafter referred to as "Optiontown" or "OT".

Your ticketed booking is governed by Vietnam Airlines General Conditions of Carriage; the conditions in your ticket or itinerary and receipt, any tariffs which apply and regulations. The Vietnam Airlines, having its registered office and principal place of business at 200 Nguyen Son, Bo De ward, Long Bien dist. Hanoi, Vietnam, hereinafter to be referred to as "Vietnam Airlines" or "VN";

Please note that these Flight Pass Rules, together with the Optiontown Terms of Service constitute the entire agreement between You and Optiontown. In the event of any contradiction between the Optiontown Terms of Service and these Flight Pass Rules, these Flight Pass Rules shall prevail.

DEFINITIONS

"Advance Booking" refers to the minimum number of days or hours before your Journey that are required for you to make a booking with Flight Pass.
"Cabin" or "Travel Class" refers to the travel class, e.g. Economy Class, Premium Economy or Business Class
"Customer" refers to one or more persons that have bought a Flight Pass or one or more of the OT Services.
"Passengers(s)"refers to the total number of distinct Passengers who can book and fly by redeeming Flight Pass.
"Flight" or "Flights" refers to the flights operated, marketed, designated or any combination thereof by Vietnam Airlines."Number of Flights" refers to the number of one-way Flights you can take between selected destinations. One passenger needs 2 (two) flights to fly a round-trip and 1 (one) flight to fly a one-way trip for both non-stop and connecting flights. In other words, a one-way trip will consume 1 (one) flight credit irrespective of whether it was a non-stop or a connecting flight with one or more stops. Similarly, a round-trip will consume 2 (two) flight credits irrespective of whether the outbound and/or return flight was a non-stop or connecting flight with one or more stops.
"Vietnam Airlines Flight Pass" or "Flight Pass" refers to the pass provided by Optiontown in collaboration with Vietnam Airlines under the Flight Pass Service to its Customers which makes them eligible to book Flights which fulfills the criteria mentioned in these Flight Pass Rules.
"Journey"refers to a segment of Flights that may have more than one Flight (like a segment may have both outbound and return Flights or may have connecting Flights).
"Optiontown" refers to the brand name and "www.optiontown.com" refers to the domain name and website of OT.
"OT Services"comprises of the various services offered by OT, wherein each such service is in general referred to as "OT Service". Flight Pass is one of the OT Services.
"Travel Date Restrictions" or "Blackout Dates"refers to travel dates for which You cannot book a flight with your Flight Pass. Such travel date restrictions may only apply to some or all of the destinations included in your Travel Zone and will be marked clearly in your Flight Pass."You" refers to a Customer of Flight Pass.
"Travel Zone" or "Zone" refers to destination pairs (cities/countries) for which Flight Pass is valid.
"Trip Type" refers to the type of booking (one-way, round-trip, etc.) allowed for a Flight Pass.

CONDITIONS
1.Purchase of a Flight Pass and subsequent exchange of Flight Pass for ticketed bookings can only be done through the Optiontown website. You will NOT be able to make changes to your Flight Pass, or any flights booked using your Flight Pass, through the airline website, call centers or Airport tickets offices.
2.Flight Pass Purchase: Upon completing your Flight Pass purchase:
a.You get the right to book and fly on 'X' one-way flights, departing during the 'Travel Period', for the selected routes of the Flight Pass. (Where X= Number of Flights you have chosen while purchasing the Flight Pass).Flights can be booked up to 1 year in advance of the departure date.
b.Trip Type - A one-way booking will consume 1 Flight credit per passenger, and a round trip booking will consume 2 Flight credits per passenger. You can book flights subject to trip type option selected for the Flight Pass.
One-Way and Round-Trip – Allows to book ‘one-way’ and ‘round-trip’ bookings with the Flight Pass
Round-Trip Only - Allows to book round-trip tickets only. One-way travel will not be permitted.
c.Passengers Name Add time limit - One passenger must be added at the time of Flight Pass purchase. You can add new Passengers until the maximum limit of Passengers is reached;
d.Infant and Children Rule - You agree that Flight Pass is only available for use by adults and children over 2 years of age. You can add infants on the booking after the booking is created by paying the appropriate fares, fees and taxes which may be levied and changed by airline from time to time. Flight Pass price is NON-discountable for children. To add Infants, you may do so by contacting the airline directly. If a child (below 18 years) does not have a valid identification proof, then the identification document for the parent/guardian may be provided. Maximum number of 2 (two) children are allowed to travel per each adult passenger.
e.Special Service Requests (SSRs) - You can add Special Service Requests (SSRs) to your flight, such as for special meals, baggage, special requests like wheel chair, disability assistance or others, by contacting the airline directly Please note the airline may levy an additional charge for these additional service requests as per their regular policy.
f.Amenities - You will receive all standard services and amenities associated with your selected cabin in your designated flight which may be subject to change as per regular airline operating procedures;
g.Baggage Allowance - You will receive the baggage allowance when you make a booking under Flight Pass as per Vietnam Airlines policy detailed here in: https://www.vietnamairlines.com/vn/en/travel-information/baggage/
3.Flight Pass conditions.
a.Flight Pass is NON-refundable and non cancelable once purchased. Any payment once paid is NON-refundable under all circumstances.
b.No portion of the total Flight Pass price will be refunded in case of any unused Flight credits. However, if and only if Vietnam Airline stops flying to any one or more destinations and You have unused flight credits for any of those destinations, then you may request refund for only that unused Flight Pass credits. In this event, Vietnam Airlines will be responsible to refund the amount, however, you will need to contact Optiontown Customer Care via email at customercare@optiontown.com to submit your refund request. In said cases, Optiontown will only be the processor of the refund request and the financial responsibility for the refund will be only of Vietnam Airlines.
c.Flight Pass is NON transferable, and cannot be sold or exchanged for cash. The Journey entitlement under a Flight Pass cannot be altered except as notified otherwise by Optiontown
d.Once a Flight Pass has been exchanged for a ticketed Flight booking, Flight tickets are NON refundable. In all circumstances, the Flight Pass remains Non-refundable except as mentioned above.
4.Flight Pass Booking conditions
a.Seat Availability for Flight Booking - You can book flights with your Flight Pass subject to at least 1 seat available in the flight, subject to other terms of your Flight Pass. Total seats available for Flight Pass may be subject to limits applied by Vietnam Airlines.
b.Manage My Booking (for Flight change)
Fees for Flight Change - The costs to change a flight date is as follows
Flight Change Fee
(per passenger per flight)
Vietnam DomesticEUR 30
North-East & South-East AsiaEUR 50
Rest of the WorldEUR 60
Routes changes and passenger name changes are not permitted.
c.Frequent Flyer Miles - The Vietnam Airlines Lotusmiles will be allocated as per the booking class assigned at the time of flight booking.
5.You agree and understand that the real time price may be lower or higher than the regular price displayed, hence the savings may be more or less than the displayed amount. You agree and confirm unconditionally that you have taken the informed decision with the clear understanding and knowledge of the above. You irrevocably and unconditionally agree that you will not hold Optiontown and/or Vietnam Airlines responsible in any manner whatsoever for any difference in regular prices and/or savings displayed and you cannot cancel the Flight Pass due to this.
6.Flight Pass price includes the base fare, taxes and fees for all the Flights purchased, excluding any surcharge that may be levied if you pay by credit card. Service fees may apply for changes to your Flight Pass or for changes to your bookings. However, in the event, the government and third party taxes and fees change between the time of Flight Pass purchase and the time of actual flight booking, then in that case, there may be additional taxes to be paid at the time of flight booking or at the airport before departure subject to operating procedures.
7.Flight Pass prices may vary across different Customers whether booked on the same flight and having the same parameters.
8.Flight Pass bookings are based on last seat availability. You understand that if a flight is fully booked, and therefore no vacant seats are available, you are not able to make a booking on that flight.
9.Specific policies and rules, if applicable to Vietnam Airlines, will be displayed under the Flight Pass Rules and would accordingly be applicable to you.
10.The total Flight Pass amount paid will appear in the name of Optiontown. Customers agree that they cannot challenge or dispute a charge if the name appearing on their credit card statement is different than the one mentioned above.
11.To the extent permissible by local law or regulation, these Flight Pass Rules shall be governed by and construed in accordance with laws of New York, USA. Vietnam Airlines and each Customer submits to the NON-exclusive jurisdiction of the courts in New York, USA to resolve any disputes that may arise out of them.
12.If any provision of these Flight Pass Rules are declared void or unenforceable by any competent authority or court shall, to the extent of such invalidity or unenforceability, be deemed severable and shall not affect the other provisions remaining which shall continue unaffected.
13.Optiontown accepts no responsibility for damage or loss resulting from misdirected or incomplete entries arising from computer malfunctions, viruses, bugs or other such causes. Optiontown is in no way liable for the reproduction or indirect access via third party web site or home page access which reproduction misstates or omits any of the information or terms and conditions connected with the Flight Pass.
14.After the purchase of Flight Pass, in the interest of your security and fraud prevention, you may be contacted by Optiontown and/or Vietnam Airlines to request some documents for verification purpose and in case those documents are not provided then your Flight Pass purchase may be put on HOLD or cancelled including any booked flights. Optiontown is the sole official partner of Vietnam Airlines to provide Flight Pass and is a secure channel that is capable to receive customer's documents for security and verification purpose.
15.Vietnam Airlines may also ask you to provide payment or other information at the check in counter for verification purpose. If the requested documents are not provided or Vietnam Airlines is unable to verify you as the customer or your payment information, then Vietnam Airlines may deny you boarding at your own risk and all your future tickets may be cancelled. Optiontown and Vietnam Airlines will have no liability in such cases and it will be up to the customer to provide sufficient documents as requested by Vietnam Airlines and Optiontown in order to verify the customer and payment information.
16.Optiontown reserves the right to change these Flight Pass Rules at any time.