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1.Upon completing UTo Sign-up, you.
a.cannot opt out of the UTo program and cannot change any of the selected UTo Class;
b.authorize us to upgrade you, at our sole discretion; and
c.have agreed to pay UTo Sign-up Price and Upgrade Price. UTo Sign-up Price is Non-Refundable. If you are not upgraded to the selected class, Upgrade Price for that flight will be automatically refunded within 5 business days after the flight departure.
2.If you have purchased a Confirmed Upgrade, you will be upgraded shortly after your purchase. You will be notified of your confirmed upgrade via email.
3.If you have purchased Standby Upgrade, you would be notified of your upgrade generally 1-3 days before departure, but no later than 1 hour before departure time.
4.In the event we upgrade you to any of the selected UTo Class,
a.You will be served all onboard services of the Upgraded class of service, other services (such as frequent flyer miles, lounge access, baggage allowance etc) will remain as per original class of service.
b.Access to Business Lounge is only available if you sign-up for UTo Plus (Upgrade to Business + Lounge). Airport lounge is not included for normal Business upgrade and premium economy upgrades;
c.all passengers in a booking reference number (PNR) shall be upgraded together; will be informed about the upgrade on the email address provided by you. In normal circumstances the upgrade would be granted automatically and you would not need to take any further action for the same. However, in some cases, you would be notified of a conditional upgrade at the check-in counter at the departure airport and in this case, you will need to present a screenshot (or copy) of upgrade email to the Vietnam Airline staff at the check-in counter to receive your upgrade at airport and the upgrade would be subject to final availability of seats at the airport.
5.In the event you change your flight, you may visit our website (under Manage My Option section) to move your UTo to the new flight for a nominal fee. If you don't move your UTo to the new flight, then you may not receive your upgrade.